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Guest Services

Guest Services is located by the Food Court. Please visit or call Guest Services at 304-264-0017 for any information or assistance you may require. Our goal is to exceed the expectations of each and every guest, no matter how large or small the request. Below are many of the services offered by Guest Services.

Automatic Doors
For your convenience, automatic doors are located at Entrance 1.

Copy/Fax Service
Copy services are available at Guest Services for .25 per page. Fax services are available for $2.00 for the first page and $1 for each additional page.

Free Wireless Internet & Laptop Lounge
Located In The Food Court
Plug in your computer and save your battery.

Handicap Parking For your convenience, handicap-parking spaces are available at all mall entrances.

Lost and Found
To inquire about lost and found items, please contact Guest Services at 304-264-0017.

Mall Walkers
Walkers are invited to exercise in our climate-controlled environment year round. The Martinsburg Mall Walking Club and City Hospital are pleased to bring you our Healthy Start Mall Walking program. The program includes recognition of your walking efforts and much, much more... all free of charge! Simply stop by the Martinsburg Mall Guest Services for all the program details or to enroll as a Mall Walker! Official Mall Walking hours: Monday - Saturday: 9am-9pm, Sunday: Noon-6pm. Three times around the mall interior equals 2 miles.

New Public Restrooms are located in the Food Court.

Stroller Rental
Strollers are available at Guest Services for $3 per hour with proper identification.

Public telephone is located in the hallway behind the Food Court.

Complimentary wheelchairs are available at Guest Services on a first-come, first-serve basis with the proper identification.


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